Our Values
Collaboration
We collaborate with our colleagues and clients. A true partnership creates synergy, so our clients achieve better results, develop greater know-how, and enjoy the satisfaction of teamwork.
Inclusion
We are inclusive in our business practices and consulting work. We actively seek the involvement and opinions of all stakeholders. The best solutions to difficult challenges often lie at the intersection of multiple points of view. When every level of an organization gets involved, outstanding results belong to everyone.
Responsibility
We have the responsibility to be actively engaged community members and conscientious global citizens. We are committed to community involvement, charitable giving, and sustainable business practices.
Communication
We ask the hard questions, listen intently, and say what needs to be said. Only through good communication can we illuminate challenges, grasp complexity, and ensure understanding. Clear and open communication builds trust and collegiality within our team and with our clients.
Learning
We try to learn from every opportunity. Feedback given is constructive, and feedback received is instructive. Blending our understanding of human dynamics with research and analysis, we provide unique and valuable educational experiences. Moreover, we constantly seek to improve our skills and competencies in our own fields of practice, while also expanding our knowledge in others.
Equity
We foster equity by intentionally including the voices of the communities, especially historically marginalized communities, impacted by issues to formulate more impactful and sustained solutions to achieve greater societal impact. We actively work toward dismantling practices internally and structures externally that create inequities, while encouraging and supporting our clients in understanding and championing racial equity and diversity.
Stakeholder Research
Trust building research approaches that captures in-depth perspectives from internal and external stakeholders to build organizational knowledge, inform strategic decision-making, and guide product design.
Process and Outcome Measures
Establishing the metrics and tools organizations use to calculate, measure, and evaluate progress toward their goals and how work is being done internally.
Financial Modeling
High level business financial modelling and scenarios supporting the prioritization of product portfolios and strategic initiatives.
Meeting Facilitation
Comprehensive meeting planning, facilitating, and documentation focusing on meeting process, content and engaging participant experiences to ensure meeting goals are achieved.
Project Planning & Management
Project team inclusive planning coupled with simple implementation tools for ongoing project management.
Mission, Vision, Values
Evaluation of existing equity capabilities and training to improve organizational capabilities to equitably work with and serve stakeholders in historically marginalized communities.
Workflow Focused Product Innovation
Customer inclusive research to map existing workflows, ideate ways to improve them, and discover unseen opportunities to create customer value through new product innovation.
